Technical FAQs

Ask a Question

How can I find a CCP return form?

Issue: 
Determine the cause of failure. 

Product Line:
Altivar 61/ 71  ATV61 ATV71

Environment:
All

Cause: 
Failure analysis request.

Resolution:
All CCP's Customer Complaint Product forms must be submitted by a Schneider Electric distributor.  These forms are not available to end users. The distributor will contact the Customer Care Center  for a  Request Claim, and also provide a RMA number for return tags to be issued.

Was this helpful?
What can we do to improve the information ?