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How to resolve a connection issue with somove to the Altivar VFD or the Altistart soft starters when getting error during scan, after you have set baud rate, format, parity and the comm port?

Issue:
How to resolve a connection issue with somove to the Altivar VFD or the Altistart soft starters when getting error during scan, after you have set baud rate, format, parity and the comm port?

Product Line:
Somove, ATV61, ATV71, ATV212, ATV312, ATV12, ATV32, ATS22, ATS48

Environment:
 
All serial number

Cause:
An error occurred during the installation

Resolution:

To resolve this issue, somove must be completely uninstalled and then reinstalled.  After uninstalling run the somove cleaner before reinstalling.  See attachment for step by step instruction.
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