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What causes a CONE fault code on an ATS22 softstart?

Issue:
What causes a CONE fault code on an ATS22 softstart. 

Product Line:
ATS22, Altistart 22

Environment:
All

Cause:
N/A

Resolution: 
This is caused by a loss of communication on the Rj45 port.
If there is an external keypad used please make sure that the cable is connected to the RJ45 port on the softstart.

 
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