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What are some possible reasons why I cannot connect SoMove with my drive?

Issue:
SoMove connection to Altivar Drive
 
Product Line:
ATV12, ATV212, ATV312, ATV32, ATV61, ATV71
 
Environment:
All serial numbers and models
 
Cause:
Refer to the attached PDF
 
Resolution:
Refer to the attached PDF 
 filename: SoMove Connection issues v1 
 
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