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Telemetry and Remote SCADA Solutions RMA Process

Any goods returned to Schneider Electric Telemetry & Remote SCADA Solutions will require a RMA number as per the following procedure:

Requests for return of all SE TRSS products for standard repair must be initiated by contacting a Technical Support Representative:

supporttrss@schneider-electric.com or 1-888-226-6878

Schneider Electric Telemetry & Remote SCADA Solutions supports the following product families:
  • SCADAPack
  • Accutech
  • TRIO
  • ClearSCADA

If a fault has been determined with the product, the following information is needed by Technical Support:
  • Contact name
  • Contact email address
  • Contact telephone number / fax number
  • Company Name
  • Serial number of unit(s)
  • Model number of unit(s)
  • Brief description of the problem(s)
  • Invoice Address
  • Shipping (If it is not the same as above)
Customer Instructions & General Information

A form with the assigned RMA number, along with details of the problem(s), will be e-mailed to the contact email provided.
Verify that all information on the form is valid and up to date.
This form must be included with the product(s) being returned.
The assigned RMA number must be marked on the outside of the box.
All non warranty units are subject to a minimum fee of $100 Per system, not per RMA number.
The non warranty $100 fee applies to both systems that are either uneconomical to repair due to extensive damage or deemed to be functioning fine by Schneider Electric, Telemetry & Remote SCADA Solutions Technicians.
Additional Shipping information is included with each RMA form.

Schneider Electric's Telemetry & Remote SCADA Solutions warranty does not cover failures due to incorrect installation, misuse, abnormal operating conditions or lack of routine maintenance. Warranty claims require the customer to remove, clean and decontaminate the product and ship to a pre-determined SE TRSS repair facility. The product(s) will require inspection before it can be determined that the failure is covered under warranty.

A report detailing the nature of the repair(s) administered, along with all applicable costs, will be issued to the primary RMA contact within 2 weeks upon reception of the goods at Schneider Electric,
Telemetry & Remote SCADA Solutions.

A form for submitting RMA requests can be accessed via http://resourcecenter.controlmicrosystems.com/display/General/Schneider+Electric+TRSS+RMA+Request+Form
 
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