Product Line: Wiser Air thermostat Resolution:
Makes sure the device is not in the process of an update, Wiser M, N, and Wi-Fi are all connected. If the thermostat is updating allow it to finish and then try to sync the thermostat again. If the thermostat still does not sync reset the device by inserting a paper clip in the bottom left corner of the thermostat for 10 seconds.
If the issue persists, feel free to reach Wiser Support at the email email@example.com or give us a call at 1-855-55-WISER. We are available Mon-Fri 8am-12am EST, Sat-Sun 10am-7pm EST.