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Video: What does a flashing E on the ATV212 display (External Fault on the graphic keypad) mean?
Issue: What does a flashing E on the ATV212 display mean? What does External Fault mean on the graphic keypad? Product Line: Altivar ATV21 ATV212,...
Video: Creating a 984LL segment section in Unity Pro
After opening a new Unity Pro project and a PLC has been selected, follow these steps to create a new 984LL Segment Section: In the Project Browser...
Video: How can the installation of Unity Hotfixes be verified?
To verify Hotfixes are installed in Unity Pro, use the following procedure: From any window in Unity ( preferably the main screen ). Point and click...
Gasket inside of EVlink charging handle is loose or damaged. What should I do?
Issue: Gasket inside of EVlink charging handle is loose or damaged.  Product Line: EVlink Electric Vehicle Charging Stations Environment; North America...
What is the replacement for an FAL Mag-Gard MCP (motor circuit protector)?
Product Line: Legacy motor circuit protector Resolution: The replacement is in the following table.  Note that the dimensions are different and the...
What is the part number to replace the bolt-on screw of QOB breakers?
Issue: What is the part number to replace the bolt-on screw of QOB breakers (both low and high amp). Product Line: QOB Bolt-on breakers Environment:...
Why am I receiving alerts on my network management card about "unauthorized FTP attempts" from the IP of my PRTG network monitor tool?
Issue: "Unauthorized FTP attempts" alerts are seen in the Network Management Card (NMC) Product line: Devices that utilize APC network management,...
Host Name field in NMC web interface returns with "has been entered incorrectly"
Issue After trying to apply a host name in the web UI of an NMC, an error is returned saying "Host Name (XXXX) has been entered incorrectly." unless...
"Error importing cert, code: -32" from APC Security Wizard
Issue: After attempting to import a certificate using the APC Security Wizard, an error is returned stating "Error importing cert, code: -32"  Product...
Are A1B breakers for NA1B panels available any longer, if not is there a substitute?
Product Line: Circuit Breaker: Environment: Applies to A1B breakers. Resolution: These are no longer available, and we have no replacement. CTA-ID...
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