Support
CIC - Customer Information Center
The Schneider Electric "Customer Information Center" (CIC) is a single point of contact where qualified personnel answer your customer service and technical support questions. Two support centers are offered to support customers calling from both Canada and from the United States. Please select the call center for your country.
In Canada call:
Hours: Monday - Friday 7:30 a.m. - 7:00 p.m. EST
Email: canadian.pss@ca.schneider-electric.com
Telephone: 1-800-565-6699
Press 1 French
Press 2 English
Press 1 Tech support
- Press 1 Standard Industrial Control, and Distribution [7:30 a.m. - 7:00 p.m. EST English], [08:00 am - 5:00pm EST French]
- Press 2 PLCs - [8:00 a.m. - 4:30 p.m. EST]
- Press 3 Drives - [8:00 a.m. - 4:30 p.m. EST]
- Press 4 Automation service support/ CSP contracts (english only) - [8:00 a.m. - 4:30 p.m. EST]
Press 2 Shortages, mis-shipments, returns/credits
Press 3 Place/check orders, price, availability, cross-references
Press 4 Retail accounts
Press 5 All other inquiries
In the United States call:
Hours: Monday - Friday 8:00 a.m. - 8:00 p.m. EST
Telephone 1-800-565-6699
|
|