Technical FAQs

Ask a Question

NetBotz | Hardware & Software Support Information and Limits

Issue:
   Description of NetBotz warranty extensions and limitations.

Product Line:
   NetBotz (all appliances)

Environment:
   NetBotz Hardware Warranty & Software Support

Resolution:

NetBotz 750
The NetBotz Rack Appliances 750 has a software/hardware support limitation of 5 years (2 years factory with 3 years of purchasable extensions).  All attached downstream NetBotz Sensors and NetBotz Sensor Pods are covered under the extended warranty of the NetBotz Appliance, except for consumables, such as wireless sensor batteries (covered under Wireless Sensor factory warranty only).
  Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
  Software Support &
Hardware Support  
  Factory Warranty     WBEXTWAR1YR-NB-07     WBEXTWAR1YR-NB-07     WBEXTWAR1YR-NB-07     Out of Support  
  WBEXTWAR3YR-NB-07     Out of Support  

NetBotz 250 / NBACS125 / NBACS1356
The NetBotz Rack Appliances 250 has a software/hardware support limitation of 5 years (2 years factory with 3 years of purchasable extensions).  All attached downstream NetBotz Sensors and NetBotz Sensor Pods are covered under the extended warranty of the NetBotz Appliance, except for consumables, such as wireless sensor batteries (covered under Wireless Sensor factory warranty only).
  Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
  Software Support &
Hardware Support  
  Factory Warranty     WBEXTWAR1YR-NB-02     WBEXTWAR1YR-NB-02     WBEXTWAR1YR-NB-02     Out of Support  
  WBEXTWAR3YR-NB-02     Out of Support  

NetBotz 200
The NetBotz 200 is limited to the 2 year factory warranty only, which can not be extended.

NetBotz 355/355A & 455/455A
The NetBotz Rack Appliances 355 and 455 have a software/hardware support limitation of 5 years (2 years factory with 3 years of purchasable extensions).  A base 2 year software support contract must be purchased alongside the factory warranty.  All attached downstream NetBotz Sensors and NetBotz Sensor Pods are covered under the extended warranty of the NetBotz Appliance, except for consumables, such as wireless sensor batteries (covered under Wireless Sensor factory warranty only).
  Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
  Software Support     WNBWN001     WNBWN003     WNBWN003     WNBWN003     Out of Support  
  Hardware Support     Factory Warranty     Out of Support  

NetBotz 450 & 570
The NetBotz Rack Appliances 450 and 570 have a software/hardware support limitation of 5 years (2 years factory with 3 years of purchasable extensions).  A base 2 year software support contract must be purchased alongside the factory warranty.  All attached downstream NetBotz Sensors and NetBotz Sensor Pods are covered under the extended warranty of the NetBotz Appliance, except for consumables, such as wireless sensor batteries (covered under Wireless Sensor factory warranty only).
  Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
  Software Support     WNBWN002     WNBWN004     WNBWN004     WNBWN004     Out of Support  
  Hardware Support     Factory Warranty     Out of Support  
 
 
Was this helpful?
What can we do to improve the information ?