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XW Config upgrade will not start.

                                                              XW Config upgrade will not start

It may be the firmware file was corrupted, especially if the file was sent to the customer using Lotus Notes, or Salesforce (bFO incl).
Have customer navigate to C:/User/AppData/Roaming/XWConfig/Firmware
Make sure the .xf0 file is saved to this location UNZIPPED. The file size should be >500KB.
Also verify it is the correct firmware for the model, and for the correct voltage (120VAC or 120-240VAC)
If a message pops up that the firmware is not found for the selected device, it may be necessary to rename the firmware file
by removing "-01" i.e. 865-1000-01.01_07_00.BN0003.xf0
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