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Wiser Air controls the fan but not engaging the heat pump.

Wiser Air
Make sure that the wires are making good contact to the back plate and installed correctly. Also check that all the wires you have hooked up on the back plate reflect the same in the wire wizard setup. Refer to the wiring setup in the document attached. If the installation is ok, please contact Technical Support for further assistance.

Phone: 1-(855)-55-WISER
Monday - Friday: 8 AM-12 AM EST
Saturday - Sunday: 10 AM-7 PM EST

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