Technical FAQs

Ask a Question

On an MTZ Masterpact, how can you turn ERMS OFF if the phone that turned it ON is not available?

Issue:
ERMS is ON but the phone that turned it on is not available

Product Line:
Circuit Breakers

Environment:
Masterpact MTZ

Resolution:
Upgrade the firmware on the MTZ control unit to version 3 or higher, AND install version 3 or higher of the MTZ phone app. It will have a "Force Unlock" optoin.
Was this helpful?
What can we do to improve the information ?