Technical FAQs
Easily find the answers you need from our online database of frequently asked questions (FAQ).
How can we help you? Select an option below...
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Product Information and Answers
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Select a Product
Tools to help you select the right product for your application.
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EZ Selectors
The click-to-answer questions guide you through selecting the right product for your application.
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Product / Competitive Cross ReferenceFind the replacement for competitor and obsolete part numbers.
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Calculators and Online ToolsBrowse an array of useful calculators, configurators and digital tools.
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Industrial Automation Catalogues - Digi-CatFind the latest product information including catalogs, trip curves and more.
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Electrical Distribution CatalogueFind our Distribution Products Catalogues.
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Didn't find what you were looking for?View our other support options on this page, or contact us directly online with your specific request.
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Product Questions and Troubleshooting
Discover supporting documents and information for every step of your project.
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YouTube Support Video Library
Watch our specialized team answer top customer questions.
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mySchneider app
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.
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Didn't find what you were looking for?
View our other support options on this page, or contact us directly online with your specific request.
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Documents, Drawings, Software
Get CAD files, browse the BIM library, access software licensing information, and more.
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Download Documents and SoftwareUse the optional filters to select your file document type.
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CAD DrawingsFilter to the CAD Drawings for your project.
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Software DownloadsFind software by name or industry.
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BIM FilesAccess our building information modeling (BIM) library to support your building project needs.
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Industrial Automation 3D CADPlay with our products, push them over, pull them apart. You won't hurt them one bit.
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Didn't find what you were looking for?
Please contact our Customer Care team in Canada.Contact Schneider Electric -
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Order, Pricing, Availability
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Find a Sales office near you
Save time by starting your sales inquiry online and an expert will connect with you!
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Log in to mySchneider (Direct Purchasers Only)
Get pricing, availability, modify an existing order, and check the status of your existing orders through mySchneider
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Email us for Order, Pricing, and Availability
Check the status of an existing order or get pricing and availability on new orders.
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Call for Order, Pricing, and Availability or Warranty Information
1800-565-6699. See our phone menu to check the status of an existing order or get pricing and availability on new orders.
Didn't find what you were looking for?
Please contact our Customer Care team in Canada.Contact Schneider Electric -
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Where to Buy
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Find a Distributor
Locate an Electrical or Automation and Control Distributor near you.
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Find a System Integrator
Find Building Management & Security System Integrators.
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Locate a Data Center Reseller
Find an APC Data Center Reseller.
Didn't find what you were looking for?
Please contact our Customer Care team in Canada.Contact Schneider Electric -
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Training
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Customer TrainingTraining is an investment, well trained employees are more competent making them safer, more satisfied and ultimately returning higher profits and shareholder value.
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Distributor Learning CenterThe single stop for all Distributor Learning Courses.
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Energy University
Browse our catalog of over 200 FREE, vendor-neutral e-learning courses in over 13 languages.
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Process Automation Learning Services
Find the latest courses
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Power ManagementFor courses on PowerLogic Fundamentals, PowerLogic System Installation and Troubleshooting Certification, SMS, SMS Administrator Certification, Power Quality, Energy Management, ION Fundamentals, ION Administrator, and ION Programmer.
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Software TrainingProvides all the components to efficiently construct the bridge between where a company is today in technical performance and where it wants to be in the future. The curriculum of more than 200 courses and learning solutions maximize the effectiveness of a company's workforce.
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Pelco Global Training InstituteThe Pelco Global Training Institute is dedicated to security professionals who want to keep up with ever-changing technology, learn about new products and systems, and stay current with industry best practices. PGTI instructors combine deep experience in video security and surveillance with strong IT/IP backgrounds to deliver best-in-class training on Pelco products and IP video systems.
Didn't find what you were looking for?
Please contact our Customer Care team in Canada.Contact Schneider Electric -